Pāni Terms of Service

Last updated: 22 August 2026

Welcome to Pāni.

These Terms of Service apply to your use of the Pāni website at plantwithpani.co.nz and to purchases made through our website.

By using our website or placing an order with us, you agree to these terms.

Pāni is a New Zealand business and these terms are governed by New Zealand law.

1. About Pāni

Pāni is operated by The Crop Limited ("Pāni", "we", "us" or "our").

Our website provides information about Pāni products and allows customers to purchase products online.

If you have any questions, please contact us at:

Email: info@plantwithpani.co.nz

2. Products

We aim to ensure that product descriptions, photographs, dimensions, colours and other information on our website are accurate.

However, minor variations may occur, particularly because product colours and appearance can vary between photographs, screens and individual products.

We reserve the right to update product information, availability and pricing from time to time.

Nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act 1993 ("CGA") or any other applicable New Zealand law.

3. Prices

All prices displayed on our website are in New Zealand dollars (NZD).

Any applicable taxes will be included in the price displayed at checkout unless clearly stated otherwise.

Delivery charges, where applicable, will be displayed before you complete your purchase.

We take reasonable care to ensure pricing information is accurate. If we discover a genuine pricing error, we will contact you before processing the order and give you the option to proceed at the correct price or cancel the order for a full refund.

4. Orders

When you place an order, you are making an offer to purchase the products selected by you.

Your order is accepted when we confirm the order and payment has been successfully processed, subject to availability.

We may need to cancel an order in limited circumstances, such as where a product is unavailable, there has been an obvious pricing or listing error, or we reasonably suspect fraudulent activity.

If we cancel an order after you have paid, we will provide a full refund of the amount paid for that order.

5. Payment

Payment is processed through the payment options made available at checkout.

We do not normally have access to or store your full payment card details.

You are responsible for providing accurate billing and delivery information when placing an order.

6. Delivery

We aim to dispatch orders within the timeframe stated on our website or at checkout.

Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control, including courier delays, severe weather or other events affecting delivery networks.

We are responsible for ensuring that products are delivered in accordance with your rights under the Consumer Guarantees Act.

If your order does not arrive within a reasonable timeframe, please contact us so that we can investigate and work with you to resolve the issue.

Please check your delivery address carefully before completing your order.

7. Returns, refunds and faulty products

We want you to be happy with your Pāni purchase.

If your product is faulty, damaged, defective, unsafe, does not match its description, or otherwise does not meet the guarantees required under New Zealand consumer law, please contact us.

Depending on the circumstances, you may be entitled to a repair, replacement or refund under the Consumer Guarantees Act.

We will assess the issue and provide the remedy required by law.

Nothing in these Terms of Service, our Refund Policy, or any other information provided by Pāni is intended to exclude, restrict or modify your rights under the Consumer Guarantees Act or other applicable New Zealand legislation.

Change of mind

Our voluntary returns policy for change-of-mind purchases is set out in our Refund & Returns Policy.

A change-of-mind return is separate from your legal rights where a product is faulty or otherwise does not comply with the Consumer Guarantees Act.

8. Product use and safety

Pāni products are intended to be used for their stated purpose and in accordance with any instructions or guidance supplied with the product.

You are responsible for using the product appropriately and safely.

Do not use a product in a way that is inconsistent with its intended purpose or the instructions provided.

If you are unsure whether a Pāni product is suitable for a particular use, please contact us before purchasing.

Nothing in this section limits any rights or remedies you may have under New Zealand consumer law.

9. Website content

We make reasonable efforts to ensure that information on our website is accurate and current.

However, we do not guarantee that every piece of information will always be complete, current or free from error.

We may update, change or remove website content at any time.

Our website may occasionally be unavailable because of maintenance, technical issues or circumstances outside our reasonable control.

10. Intellectual property

The Pāni name, logo, product photography, illustrations, graphics, written content, videos and other material on this website are owned by or licensed to Pāni unless otherwise stated.

You may view and use the website for your personal, non-commercial purposes.

You must not copy, reproduce, modify, distribute, sell or commercially exploit Pāni content without our prior written permission.

11. Reviews and customer content

If you submit a review, photograph, comment or other content to Pāni, you confirm that you have the right to provide that content to us.

By submitting content, you give Pāni permission to use, reproduce, publish and display that content for reasonable marketing and promotional purposes.

We may choose not to publish or may remove content that is unlawful, misleading, offensive, defamatory, inappropriate or otherwise unsuitable.

We will not falsely represent a customer review as genuine or manipulate reviews in a misleading way.

12. Links to other websites

Our website may contain links to third-party websites.

These links are provided for convenience or information. Pāni is not responsible for the content, availability, privacy practices or policies of third-party websites.

Your use of third-party websites is subject to the terms and policies of those websites.

13. Privacy

When you purchase from us or use our website, we may collect personal information such as your name, contact details, delivery address and order information.

We use personal information to process orders, provide customer support, communicate with you and operate and improve our business.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and our Privacy Policy.

You can read our Privacy Policy on the Pāni website.

14. Marketing communications

If you choose to subscribe to Pāni marketing communications, you may receive emails about products, offers, news and other Pāni content.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the email.

15. Limitation of liability

To the extent permitted by law, Pāni will not be responsible for loss or damage that is caused by circumstances outside our reasonable control.

Nothing in these Terms of Service excludes, restricts or modifies any right, remedy, guarantee or liability that cannot lawfully be excluded, restricted or modified under New Zealand law.

In particular, nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

16. Events outside our control

We will not be responsible for delays or failures caused by circumstances reasonably outside our control, including natural disasters, extreme weather, transport disruptions, strikes, supply interruptions, telecommunications failures or other events beyond our reasonable control.

This does not affect any rights you may have under applicable New Zealand consumer law.

17. Changes to these terms

We may update these Terms of Service from time to time.

The latest version will be published on our website and will show the date it was last updated.

Changes will not affect rights or obligations that have already arisen from an order unless required or permitted by law.

18. Governing law

These Terms of Service are governed by the laws of New Zealand.

Any dispute relating to these terms or a purchase from Pāni will be subject to the applicable laws and courts of New Zealand.

19. Contact us

If you have a question, complaint or concern about an order or these Terms of Service, please contact us first so we can try to resolve the issue.

Pāni
Operated by The Crop Limited
New Zealand

Email: info@plantwithpani.co.nz
Website: plantwithpani.co.nz

We will do our best to respond promptly and resolve issues fairly.

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Your New Zealand consumer rights

Nothing in these Terms of Service removes or reduces your rights under New Zealand law.

The Consumer Guarantees Act 1993 provides guarantees for consumer products including acceptable quality, fitness for purpose, matching descriptions and reasonable durability. Where those guarantees are not met, consumers may have rights to a repair, replacement or refund depending on the circumstances.

The Fair Trading Act 1986 also applies to our advertising, product descriptions, pricing and sales practices.

If there is any inconsistency between these Terms of Service and a mandatory right you have under New Zealand law, the mandatory legal right will apply.