Refund & Returns Policy

Last updated: 22 August 2026

We want you to be happy with your Pāni purchase. If you have a problem with your order, please contact us at info@plantwithpani.co.nz and we'll do our best to help.

1. Change-of-mind returns

If you change your mind about your purchase, you can contact us within 30 days of receiving your order to request a return.

For a change-of-mind return:

• The PlantSipper must be unused and in its original condition.

• It should be returned in its original packaging where reasonably possible.

• You are responsible for the cost of returning the product to us.

• We recommend using a tracked delivery service, as we cannot be responsible for products lost or damaged while being returned to us.

• Once we receive and inspect the returned product, we will refund the purchase price to your original payment method.

Original delivery charges are not refundable for change-of-mind returns.

Change-of-mind returns do not apply to products that have been used, damaged after delivery, or altered by the customer.

2. Faulty, damaged or incorrect products

If your PlantSipper arrives damaged, is faulty, does not match its description, or you receive the wrong product, please contact us as soon as reasonably possible at info@plantwithpani.co.nz.

Please include:

• Your order number

• A description of the problem

• Photos or video showing the issue, where appropriate

We may ask you to provide additional information so we can understand and assess the problem.

Where the Consumer Guarantees Act 1993 applies, we will provide the remedy required by New Zealand law.

Depending on the nature and seriousness of the problem, this may include a repair, replacement or refund.

Where a remedy is required under the Consumer Guarantees Act, it will be provided in accordance with your rights under that Act and at no additional cost to you.

If we ask you to return a faulty or incorrect product, we will provide reasonable instructions for doing so.

3. Products damaged after delivery

Pāni PlantSippers are made from glass and should be handled with care.

We are not responsible for damage caused after delivery by misuse, accidental damage, impact, dropping, improper installation, alteration, or failure to follow the care and usage instructions.

This does not limit any rights you may have under the Consumer Guarantees Act.

4. Change-of-mind returns and sale items

Sale items may be returned under our 30-day change-of-mind policy provided they meet the requirements set out above.

A product being sold at a reduced price does not remove or limit your rights under the Consumer Guarantees Act.

If a product is faulty or otherwise does not meet the guarantees required by New Zealand consumer law, your rights under the Consumer Guarantees Act continue to apply regardless of whether the product was purchased on sale.

5. Refunds

Approved refunds will be made to the original payment method used for the purchase.

Please allow a reasonable period for the refund to appear in your account after we have processed it, as processing times can vary between payment providers and financial institutions.

6. Gifts

If you received a Pāni product as a gift and it is faulty or does not meet the guarantees required by New Zealand consumer law, please contact us and we'll help resolve the issue.

For change-of-mind returns, refunds are generally made to the original purchaser and original payment method.

7. Contact us

For any return, refund or product issue, please contact:

Pāni
Email: info@plantwithpani.co.nz

Please include your order number so we can help you as quickly as possible.

Your rights under New Zealand consumer law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.

Where New Zealand consumer law provides you with rights that are additional to, or different from, this policy, those legal rights will apply.