Privacy policy

Pāni Privacy Policy

Last updated: 22 August 2026

Pāni respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Pāni, operated by The Crop Limited, collects, uses, stores and shares personal information when you visit plantwithpani.co.nz, purchase our products, contact us, subscribe to our marketing communications or otherwise interact with us.

Pāni operates in New Zealand and this Privacy Policy is intended to comply with the New Zealand Privacy Act 2020 and the applicable Information Privacy Principles.

1. Who we are

Pāni is operated by The Crop Limited ("Pāni", "we", "us" or "our").

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at:

Email: info@plantwithpani.co.nz

2. What personal information we collect

The information we collect depends on how you interact with Pāni.

This may include:

Your name
Email address
Phone number
Billing address
Delivery address
Order and purchase information
Information you provide when contacting us
Information you provide when submitting a product review or other customer content
Marketing preferences
Information about how you use our website
Device and browser information
IP address
Website activity, such as pages viewed, products viewed and interactions with our website
Information collected through cookies and similar technologies

We only seek to collect information that is reasonably necessary for our business purposes.

3. How we collect information

We may collect personal information when you:

Create or use an account, where available
Place an order
Complete checkout
Contact us
Subscribe to our email list
Submit a product review
Enter a competition or promotion
Interact with our website
Interact with our social media content
Otherwise provide information to us voluntarily

We may also receive certain information automatically when you use our website, such as technical information about your device and how you interact with our website.

4. How we use your information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery
Process payments
Provide customer service
Respond to enquiries and complaints
Manage returns, refunds and replacements
Communicate with you about your orders
Maintain and improve our website
Understand how customers use our products and website
Send marketing communications where you have consented or where otherwise permitted by law
Manage customer reviews and other content you provide
Detect and prevent fraud, misuse or security issues
Maintain appropriate business and financial records
Comply with our legal obligations
Protect our business and customers

We will not use your personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.

5. Payments

When you purchase from Pāni, payment information is processed through the payment service providers available at checkout.

Depending on the payment method you use, these providers may include Shopify Payments, credit or debit card providers, PayPal, Apple Pay, Google Pay or other payment providers made available through our store.

We do not normally have access to or store your full credit or debit card number.

Payment providers may collect and process your information in accordance with their own privacy policies and terms.

6. Shopify

Our online store may be operated using Shopify.

Shopify provides the technology that allows us to operate our online store, process orders and provide certain website and ecommerce functionality.

Shopify may process personal information on our behalf and may collect information through the operation of its services.

You can find more information about Shopify's privacy practices in Shopify's privacy policy.

7. Delivery providers

We may provide your name, delivery address, phone number and other relevant information to courier or delivery providers where necessary to deliver your order.

We only provide information reasonably required for delivery and related services.

Delivery providers may handle your information in accordance with their own privacy policies.

8. Other service providers

We may use trusted third-party providers to help us operate Pāni.

These may include providers for:

Website hosting and ecommerce
Payment processing
Delivery and fulfilment
Email and marketing communications
Website analytics
Advertising and remarketing
Customer service
Fraud prevention and security
Website functionality and technical services

Where appropriate, these providers process personal information on our behalf or for their own purposes in accordance with their applicable terms and privacy policies.

We do not sell your personal information.

9. Analytics and website technologies

We may use analytics and similar technologies to understand how visitors use our website and to improve the Pāni experience.

These technologies may collect information such as:

Pages visited
Products viewed
How you arrived at our website
Device and browser information
Approximate location
Time spent on pages
Interactions with the website

We may use services such as Google Analytics, Google Tag Manager, Meta Pixel or other similar technologies, depending on the tools installed on our website from time to time.

These services may use cookies or similar technologies.

10. Cookies

Cookies are small files stored on your device when you visit a website.

We may use cookies and similar technologies to:

Keep our website functioning
Remember preferences
Maintain shopping cart and checkout functionality
Understand website traffic
Improve website performance
Measure marketing campaigns
Provide relevant advertising and remarketing

Some cookies are necessary for the website to function, while others help us understand how our website is used.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

11. Marketing communications

If you subscribe to Pāni marketing communications, we may use your name and email address to send you information about:

Pāni products
New products
Offers and promotions
Plant care information
News and updates
Other content we believe may be relevant to Pāni customers

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

Unsubscribing from marketing communications does not stop essential communications relating to an order or transaction.

12. Social media

Pāni may operate social media accounts and may include links, social media features or embedded content on our website.

If you interact with Pāni through social media platforms, those platforms may collect and process information about you according to their own privacy policies.

We may also receive information that you choose to provide to us through those platforms.

13. Customer reviews, photographs and other content

If you voluntarily submit a review, photograph, video, comment or other content to Pāni, we may use that content for legitimate business and marketing purposes in accordance with the permission or rights associated with the submission.

For example, if you submit a photograph of your Pāni product for consideration for use on our website or social media, we may contact you or obtain appropriate permission before using it where required.

Please do not provide personal information about another person without their permission.

14. When we share personal information

We may share personal information where reasonably necessary to operate our business.

This may include sharing information with:

Shopify and ecommerce service providers
Payment processors
Courier and delivery providers
Email and marketing providers
Analytics and advertising providers
IT, hosting and technical service providers
Professional advisers such as accountants, lawyers or auditors
Government agencies or regulators where required by law
Other parties where you have authorised us to do so

We do not sell personal information to third parties.

15. Overseas disclosure

Some of the service providers we use may store or process personal information outside New Zealand.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that the disclosure is permitted under the Privacy Act 2020 and that appropriate privacy protections apply.

Some overseas providers may have their own privacy policies governing how they process information.

16. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as we are required to keep it by law.

For example, we may retain transaction and financial information for the period required for accounting, tax and other legal purposes.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

17. Keeping your information secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include appropriate access controls, secure systems and using reputable third-party service providers.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

If we become aware of a privacy breach that is likely to cause serious harm, we will deal with it in accordance with the Privacy Act 2020, including notifying the Privacy Commissioner and affected individuals where required.

18. Accessing your personal information

You have rights under the Privacy Act 2020 to request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.

To make a request, contact:

info@plantwithpani.co.nz

We may need to verify your identity before providing access to personal information.

We will respond to requests within the timeframe required by law.

19. Correcting your information

If you believe information we hold about you is incorrect, please contact us and tell us what needs to be corrected.

We will consider your request and take reasonable steps to ensure that information we hold is accurate, complete, relevant and up to date.

20. Marketing preferences

You can opt out of marketing communications at any time.

If you no longer wish to receive marketing emails, use the unsubscribe link provided in the email or contact us at:

info@plantwithpani.co.nz

Please note that you may still receive transactional communications relating to orders you have placed.

21. Children's privacy

Our website is intended for general use and is not specifically directed at children.

We do not knowingly collect personal information from children for the purpose of marketing directly to them.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can consider the appropriate action.

22. Third-party websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of those websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal requirements.

The latest version will always be published on our website and will include the date it was last updated.

24. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us first:

Email: info@plantwithpani.co.nz

We will make reasonable efforts to understand and resolve your concern.

You also have the right to make a complaint directly to the Office of the Privacy Commissioner if you are not satisfied with how we have handled your privacy concern.